This policy outlines the terms and conditions related to shipping, returns, refunds, and order processing. By accessing our website and placing an order, you agree to the terms stated below.

1. Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
  • Orders placed after 2:00 PM may be processed the next business day.
  • Processing times may be extended during peak seasons, promotions, or high-volume periods.
  • We reserve the right to refuse or cancel any order at our sole discretion.

2. Shipping Policy

Shipping Carriers

We ship within the United States using major carriers including:

  • United States Postal Service
  • UPS
  • FedEx

Carrier selection is determined by us and may vary per shipment.

Delivery Estimates

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days
  • Express Shipping: 1–2 business days

Delivery timeframes are estimates only and are not guaranteed.

We are not liable for delays caused by:

  • Carrier disruptions
  • Weather conditions
  • Customs (if applicable)
  • Incorrect or incomplete shipping addresses
  • Force majeure events beyond our control

Risk of Loss

All purchases are made pursuant to a shipment contract. Risk of loss and title for items pass to you upon delivery to the carrier.

Address Accuracy

Customers are solely responsible for providing accurate shipping information at checkout. We are not responsible for packages delivered to incorrectly provided addresses.

Marked as Delivered

If tracking shows the package as “Delivered,” we are not responsible for lost or stolen packages. Customers must contact the carrier directly to file a claim.

3. Returns Policy

7-Day Return Window

Returns are accepted within 7 days of confirmed delivery.

To qualify:

  • Item must be unused
  • Item must be in original packaging
  • Item must be in the same condition as received
  • Proof of purchase is required

We reserve the right to deny any return that does not meet these conditions.

Return Shipping

  • Customers are responsible for return shipping costs.
  • Original shipping fees are non-refundable.
  • We are not responsible for returns lost in transit.
  • We recommend using a trackable shipping method.

Unauthorized returns or returns sent without prior approval may be refused.

4. Refund Policy

Inspection & Processing

All returned items are inspected upon receipt.

If approved:

  • Refunds will be issued to the original payment method.
  • Please allow 5–10 business days for processing after approval.
  • Processing times may vary depending on your financial institution.

Non-Refundable Charges

The following are non-refundable:

  • Original shipping fees
  • Expedited shipping upgrades
  • Payment processing fees (where permitted by law)

Partial refunds may be granted for items returned:

  • Damaged
  • Used
  • Without original packaging

If a return does not meet our standards, it may be rejected and returned to the customer at their expense.

5. Damaged, Defective, or Incorrect Items

Claims must be submitted within 48 hours of delivery and include:

  • Order number
  • Clear photographic evidence

Failure to notify us within this timeframe may result in claim denial.

6. Order Cancellations

Orders may be canceled within 12 hours of placement.
After this period, cancellations cannot be guaranteed.

Once an order has shipped, it cannot be canceled and must follow the return process.

7. Chargebacks & Payment Disputes

By placing an order, you agree to contact us first to attempt resolution before initiating a chargeback.

We reserve the right to submit evidence to payment processors in response to disputes, including but not limited to:

  • Order confirmation records
  • IP address logs
  • Delivery confirmation
  • Customer communications

Fraudulent or abusive chargebacks may result in refusal of future service.

8. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Delays in delivery
  • Carrier-related losses after transfer of possession

Our total liability shall not exceed the amount paid for the product purchased.

9. Governing Law

This policy and any disputes arising from purchases shall be governed by and interpreted in accordance with the laws of the United States and the state in which the business is registered, without regard to conflict of law principles.

10. Contact Information

For all shipping, return, or refund inquiries:

📧 thefemmejock@gmail.com